the ITE group
The right hand of the effectiveness group is the ITE group.
The ITE group
process
and quality improvement program does not limit its activities by strict adherence
to any single QA methodology, such as TQM, Six Sigma, or Lean, but it makes use
of the best components of each of these methodologies, combined with techniques
that eg has itself developed over the years, to study clients’ processes to reduce
defects, improve throughput, reduce cycle time, optimize value streams, and eliminate
waste, all from a Voice-of-the-Customer perspective. eg does not just advise about
processes. It plans and then implements. And it does knowledge transfer to ensure
that clients will get sustained and continuous improvement. The ITE group leaves behind not
only improved processes but staff who understand process quality and controls.